If you are experiencing issues with your TGTel Fiber-To-The-Home (FTTH) service, try referring to the guide below for the most common issues and solutions. If you are still having issues, please give our friendly technicians a call at (606) 785-9555.
Check
Solution
Do you have power?
Make sure the * Cyber Power box is plugged into a working outlet.
Do you have power?
Make sure the * Cyber Power box is plugged into a working outlet.
Try all phone jacks and/or another phone if available.
Contact our office at (606) 785-9555.
Digital Service (with box)
Make sure digital box is on and TV is on channel 3.
Analog Service (without box)
Contact our office at (606) 785-9555.
Make sure patch cord is connected to computer and data jack.
Contact Internet Department at (606) 785-9566.
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