FTTH Troubleshooting Guide
If you are experiencing issues with your TGTel Fiber-To-The-Home (FTTH) service, try referring to the guide below for the most common issues and solutions. If you are still having issues, please give our friendly technicians a call at (606) 785-9555.
| Problem | Check | Solution |
| All Services Out | Do you have power? | Make sure the * Cyber Power box is plugged into a working outlet. |
| Phone working No TV and/or Data | Do you have power? | Make sure the * Cyber Power box is plugged into a working outlet. |
| Phone not working TV and/or Data working | Try all phone jacks and/or another phone if available. | Contact our office at (606) 785-9555. |
| TV not working Phone and/or Data working | Digital Service (with box) | Make sure digital box is on and TV is on channel 3. |
| TV not working Phone and/or Data working | Analog Service (without box) | Contact our office at (606) 785-9555. |
| Data not working TV and/or phone working | Make sure patch cord is connected to computer and data jack. | Contact Internet Department at (606) 785-9566. |
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